Turn Everything Into My Work. Turn Everything Into My Way of Life.
In our everyday lives, we receive countless services.
Shopping at the supermarket, dining at a restaurant, getting treated at a hospital, having our hair done at a salon, getting the car repaired, getting a massage…
These days, many things can be done entirely online, but we still often visit stores and interact with people face-to-face. And in those moments, we always connect with “people.” For better or worse, we experience all kinds of things.
Turning Both Good and Bad Experiences Into Fuel
Sometimes we encounter incredibly kind and pleasant service, while other times, we might deal with poor service or disappointing products.
But I choose to treat all of those as learning opportunities.
In fact, I believe that bad experiences often teach us the most.
“This kind of response would make a customer feel sad.”
“This kind of situation would feel uncomfortable.”
These kinds of “negative experiences” have greatly helped me in my own work.
That’s why I try to be thankful even for the unpleasant experiences. It’s those bitter moments that allow us to grow.
Work Is the Accumulation of Avoiding Deductions
In service work, I don’t believe it’s always about adding points to impress customers.
Rather, I think it’s more important to reduce the negative points from their experience.
- The shop doesn’t have to be “especially beautiful.” But it must not be dirty.
- The hairstylist doesn’t have to be “the funniest person ever.” But they must not make people uncomfortable.
- The technique doesn’t have to be “genius-level.” But it must not be bad.
In short, reducing the negatives leads to greater customer satisfaction.
That’s the mindset I bring to my daily work.
A Way of Life That Turns Everything Into Work
I turn all the services I experience in daily life into nourishment for my work and my way of living.
I learn from people I admire and also from situations that show me what not to do.
That accumulation, I believe, helps me grow—and leads to better service for my clients.
