Where Should a Hairdresser Start Cutting? An Important Detail That Affects Client Satisfaction

When you get your hair cut at a hair salon,

“I am concerned about my fringe.”

“I want to improve the roundness at the back.”

“I am concerned about the width on the sides.”

In this way, the part of the hair that concerns each person the most is different.

Whether the hairdresser understands “which part concerns you the most” can greatly affect your satisfaction with the final result.

Start by understanding the area the client is most concerned about

When looking at a hairstyle,
there are many different angles, such as the front, sides, back, and top.

For example, if you come to the salon because you are concerned about your fringe, but the hairdresser only talks about the back of your hair, how would you feel?

Of course, the back is also important, but you would probably feel, “That is not the part I am concerned about,” wouldn’t you?

The same applies when discussing a hairstyle while looking at photos.

If you want to talk about your fringe, but the hairdresser only shows you photos from the side, it becomes difficult to share the right image.

That is why I always value confirming the part of the hair that the client is most concerned about first.

Then, I spend enough time talking about that area, and when we look at photos, I make sure we check images where that angle is easy to understand.

The first area cut in a haircut is also important

In a haircut, the first section that is cut becomes the base for creating the overall shape.

Because the hair is all connected, the first section that is cut affects the overall design.

For that reason, when there is a specific area the client is most concerned about, I try to start from that area as much as possible.

If it is the fringe, I start with the fringe.

If it is the back of the head, I start with the back.

If it is the width on the sides, I start with the sides.

By doing this, the client can feel reassured that “the hairdresser properly understands the area I am concerned about.”

On the other hand, if the area that concerns the client is left untouched until the very end, the client may feel anxious for a long time.

The same is true when showing the hair in the mirror during the service.

For someone who is concerned about their fringe, I bring the mirror closer so the fringe is easier to see.

For someone who is concerned about the back,
I let them check the back while cutting.

It may seem like a small detail, but I believe this kind of consideration creates a sense of comfort and reassurance.

Satisfaction with a hairstyle is not decided only by the finished design.

“The hairdresser understood what I was concerned about.”

I believe that feeling this way is also an important part of the value of spending time at a hair salon.